The Tracking Link Appearance section within Branding page is one place for all customizations related to Customer Tracking Link. Update company logo and colors, customer care and driver contact links and show driver declarations with just a couple of clicks. Here you will also be able to create customer survey with unique questions that apply to your company only.
In this guide, you will learn:
- How to get to the Branding Page - Tracking link Appearance
- How to turn on customization for Customer Order Tracking Link
- How to add a logo
- How to update colors
- How to display "Send SMS to a driver" button
- How to turn on the button and update customer care phone number
- How to display driver declarations
- How to turn on and adjust customer survey
- How to save your changes
- How to revert back to the default option
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Getting to the Branding Page
You can access the Global Settings -> Tracking Link Appearance section by clicking the settings icon in the top right corner. Then you select Branding from the left menu and click on the Tracking Link Appearance title.
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Global Settings - Tracking Link Appearance
The Tracking Link Appearance section within the Branding page is the place for all customizations related to the Customer Tracking Link. You can update your company logo, colors, customer care and driver contact links, and show driver declarations with just a couple of clicks. Here you will also be able to create a customer survey with questions unique to your company.
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Turning on Customization for Customer Order Tracking Link
To turn on Branding for the Customer Order Tracking Link, check the corresponding checkbox.
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Adding a Logo
The Tracking Link Appearance feature allows for a logo to be added. This logo will be displayed at the top of the page on the tracking link. If this field is left empty, the GetSwift logo will be displayed.
It is important to note that a logo must meet the required criteria for upload:
- 300x60 ratio
- up to 1MB
- file type .jpeg or .png
Please note that you will be unable to add your logo if you do not meet the image upload guidelines:
Once you have successfully uploaded your logo, it will be shown in the logo area:
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Updating Tracking Link Colors
This section will allow you to manually input the hexadecimal color code :
Or you can select from the built-in color picker:
There are three options in the Customer Tracking Link that can have a custom color assigned. Each option has an information icon to explain more about how that color option is applied.
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Displaying Send SMS to the Driver button
Turning on this options will display the "Send SMS to the Driver" button on the Customer Order Tracking Link. The phone number from the driver's profile will be used for the SMS messaging.
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Turning on and setting Customer Care Phone Number
Adding a number to this field will display the Customer Care Phone Number on the Customer Tracking Link. The customer will be able to call Customer Care by clicking on this button. Leaving the field empty will hide the Customer Care button from the Customer Tracking Link.
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Displaying Driver Declarations
Marking this checkbox will display the driver declarations on the Customer Order Tracking link.
More info on how to turn on and set up driver declarations can be found at the link here.
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Turning on and adjusting Customer Survey
Get feedback from you customers! Create personalized questions that will be displayed on the Customer Order Tracking Link once the delivery has been completed.
Turn the survey on by clicking on the toggle button in the top right corner of this section.
The Add New button will open a modal where you can add new question as well as its translations. Active languages are the ones configured in the Organization settings.
Each question can be disabled in order to keep it in the system but hidden from your customers.
Using the trash can and pen icons in Action column you can delete or edit the question.
The first row added by default, "Tell us what could we do better...", is a text box where customers can write additional comments.
Each question can be one of two types:
- Rating - The customer selects 1-5 stars.
- Text - The customer types in their comment.
Setting the last field will send a notification to a dispatcher if the Customer Survey Rating falls below the chosen number of stars.
All answers provided by your clients are now available in the Customer Survey report! This report is found by navigating to Reports -> Merchant -> Ratings -> By Customer Survey.
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Saving Your Changes
The Save button at the bottom will apply all your Branding Settings changes. If you have not made any changes, the Save button will not be enabled.
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Reverting Back to the Default Option
Should you ever want to revert back to the default setting for any of the options, just select the reset button to the right of that option. This button is available for a logo, colors and customer care phone number.
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For any additional information or support, please contact our support team.