Are you approved to drive?
-
Ensure that you have been approved as a driver by your company
- Please Note: The GetSwift Driver Application will only work for you if a business has invited you to drive for them. GetSwift does not employ drivers.
- If the merchant you driver for setup manual approval of drivers, you will need to wait until you receive an email with the subject line "driver application successful."
Are You Online?
- You will need to GO ONLINE to be eligible to receive delivery jobs from your employer.
Are your settings appropriately configured?
Is your phone software up to date?
Ensure that your Android or iOS software is updated to the latest version.
Android
- Within SETTINGS, click SYSTEM UPDATES to check if an update is available
iPhone
- Within SETTINGS, click GENERAL, then SOFTWARE UPDATE to check if an update is available.
Are you using the latest version of the GetSwift driver app?
Ensure that your GetSwift Driver App is updated to the latest version
Android
- Go to the GOOGLE PLAY STORE and check for updates
iPhone
- Go to the APP STORE and check for updates
Make sure power-saving mode is NOT activated!
Ensure that you have enough battery on your phone and are not on power-saving mode
Android
- Within SETTING, click BATTERY and make sure the POWER SAVING MODE is OFF
- Allow the GetSwift app to run in the background
iPhone
- SETTING click BATTERY and make sure LOW POWER MODE is not turned on
Is your notification turned on?
Ensure that your phone is configured with the optimal notification, alerting you when new jobs or updates come through to your app.
Android
- Click on NOTIFICATION SETTING within the GETSWIFT APP
- Ensure the ALLOW NOTIFICATIONS are on
- Ensure that a SHOW SILENTLY is OFF
iPhone
- Click on NOTIFICATION SETTING within the GETSWIFT APP
- Ensure that ALLOW NOTIFICATIONS and all other options below are turned on
Are your location settings on high accuracy / always?
GetSwift uses the geolocation services in the smartphone. Different phones behave differently, and we recommend that for optimum results, the GetSwift App remains open at all times while a driver is logged on for their shift. This will prevent GPS driver locations becoming stagnant
Android
- Click on LOCATION SETTINGS within the GETSWIFT APP
- Ensure that the LOCATING METHOD setting is on HIGH ACCURACY
- Click into IMPROVE ACCURACY and check both options
iPhone
- Click on LOCATION SETTINGS within the GETSWIFT APP
- Set to ALWAYS
Does your phone have cell service?
- Ensure that you have good cell service and data connectivity
- Check your connection status by clicking on "Network Updates" from your Profile / Account tab
- If you are seeing NO INTERNET CONNECTION that means you are not connected and unable to recieve or complete deliveries within the app
Are you Logged In?
- If you are having password issues and need to reset your password, click FORGOT PASSWORD and follow the prompts to receive an email to reset your password.
- If you do not receive the email within several minutes, please check your spam folder.
Other Troubleshooting Tips
Employer Settings Determine How Jobs Are Dispatched
Based on how your employer has set up their settings, you may not be receiving jobs if the dispatcher has not dispatched any jobs to you, if you are farther away from the pickup address than is allowed, or if you have reached the maximum number of jobs you can accept at one time.
- Has the dispatcher sent you a job?
- How far away are you from the pickup address? Your employer may have restricted how far a driver can be from the job in order to be notified.
- Are you already doing a job? Your employer may have restricted the number of jobs a driver can be assigned to at one time.
- There also might not be any jobs in the queue for you to do at the moment! Reach out to your employer directly for any questions on where / when to drive.
Check with your employer if you have questions about their dispatch setup.
GetSwift Does NOT Employ Drivers
- GetSwift DOES NOT employ drivers. GetSwift is a software company that provides delivery management to companies. Businesses employ their own drivers and they use our software to link their jobs with their own drivers.
- If you have downloaded the GetSwift app and created an account without being connected to a business that employs drivers, you will not receive job. The GetSwift Driver Application will only work for you if a business has invited you to drive for them. GetSwift does not employ drivers.