What is GetSwift Support?
This is where you will come to: View our Support Guides, Ask Questions and Submit Tickets
- In this Article you will learn how to:
- Create an Account
- Submit a Ticket
- Track your Tickets
Create an Account with GetSwift Support
- Please note: this is different than your GetSwift Application
STEP 1
- Click Sign In to GetSwift Support
STEP 2
- Click "New to GetSwift Support? Sign Up"
STEP 3
- Create an Account
STEP 4
- Verify you email
STEP 5
- Create your password
Submit a Support Ticket
STEP 1
- Click Submit support ticket
STEP 2
- Choose your Ticket Type
- Report an Issue– An issue in the system with functionality, but it is not considered an emergency. An example would be, “Joe Smith ordered Steak on Monday for $9.99, but today it’s showing a price of $12.99.”
- Technical Question – Examples: Can you see why our customer Joe Smith wasn’t charged a $5.00 delivery fee on X date?”
- Report Outage – An issue in the system with functionality that needs to be addressed immediately. An example would be, “Multiple customers are receiving an error popup when adding Potatoes to their order this week.”
- Feature Request:This is a request that requires an estimate from the dev or design team.
STEP 3
- Fill out the form
- Be as detailed as possible!
Check Ticket Status
STEP 1
- Reply to the chain
STEP 2
- View Response on the chain
- See the status: "Awaiting your reply"
- Add to Conversation
