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TERMINOLOGY |
DEFINITION |
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Jobs that have been accepted by or assigned to a driver |
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Enter a single job with expanded details - including data fields for timing/scheduling, delivery instructions, items, fees, etc. |
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Application Programming Interface (API) allows automated access to the GetSwift proprietary logistics platform. You can obtain quotes, book deliveries, track orders, and view your order history via a simple RESTful interface |
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“Average immediate” metrics exclude future jobs from the calculation. This allows you to separate your “on-demand” job KPIs from your “pre-scheduled” job KPIs |
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Average delivery time of “on-demand” job - calculated from the time created to time completed |
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Average delivery time of “on-demand” job - calculated from the time created to the time a driver accepts a job |
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Enter multiple jobs by uploading a CSV spreadsheet into GetSwift |
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Setup your payment method and add money to your account - in order to access the GetSwift portal and services |
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A person with access to the “Public Booking Form” - they were invited to enter the job into your account through the GetSwift booking form |
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Maximum number of jobs a driver can accept or be assigned at any given time |
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There are 2 different ways of monitoring and managing your jobs: Map dashboard & Live Jobs dashboard |
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Notify and assign jobs to your drivers |
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A person who is invited by the merchant to deliver jobs |
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Optional and customizable checklist of items that a driver must agree to before they go “online” at the beginning of each shift to start receiving jobs in the driver mobile app |
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Allows you to automate the assignment of drivers to a specific job through API or Batch Upload |
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The final destination of a job and associated details (a location where items are delivered to the end customer) |
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The driver has picked up a job and is in the process of delivering it to the final destination (drop-off) |
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Estimated Time of Arrival. This can be viewed on your map as well as sent directly to your end customers by enabling alerts. *Note: Please contact GetSwift directly to enable this feature |
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The time it will take for the driver to return to the pickup location (only for businesses that have one pickup location for all jobs) |
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The time it will take for the driver to complete all en route jobs |
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The time it will take for the driver to arrive at the drop-off for the next job in their queue |
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A grouping of both drivers and merchants. Merchants can be in multiple fleets. Drivers can only be part of one fleet. |
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A job where the pickup time is set in the future, determined by the “Minutes to notify drive before pre-scheduled jobs” setting *Note: You can modify this setting in Settings > Advanced Settings |
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Dashboard with a list view of active jobs and their status. Can also notify drivers, modify jobs, and delete jobs on this page |
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Dashboard with a map view that provides dispatchers an overview and visibility into active jobs. Enables the business to manage and/or modify jobs and drivers |
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Your business / company / store / restaurant. In an “organization” structure, this will be one individual store location |
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Initial alert driver(s) receive indicating that they have a new job. The driver then has the option to accept and be assigned a job, or decline the job. |
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Allows you to manage multiple businesses that are organized in a hierarchical structure |
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The initial location where a job starts and associated details (the location where items are received by the driver for delivery) |
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In the Driver App, your driver has the option to add a photo and/or signature as proof of delivery. Enabling this feature makes it mandatory for your drivers to collect POD. This can also be sent to your customer upon completion of the job. |
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Enter jobs by inviting your customers to use GetSwift’s built-in booking form |
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Gives the driver the ability to purchase items at pickup. For reporting purposes, the driver will be required to input the amount paid before going “En Route” |
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Jobs that have been entered into the GetSwift platform and are awaiting dispatching to the drivers |
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Automatically set the most efficient driving route for your drivers based on distance or delivery time *Note: Please contact GetSwift directly to enable this feature |
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Enter a single job with basic details - by simply entering the address and contact information |
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Allows for a personalized sender name or number *Note: This is only available in certain countries (more details here). If you enter the SMS Sender ID in an unsupported country, the SMS will not be sent out to your customers |
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Order/task/delivery that is to be delivered to an end customer |
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A way to group a set of merchants together. |
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Enter a single job using a customized job entry template - save commonly repeated data and hide irrelevant data fields |
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Allows your customers to track the location of their orders and your business to track the location of your drivers |
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Administrator or dispatcher that manages one, or multiple, GetSwift Merchants on the web portal interface |