ENABLE THE AUTOMATED ALERT WITH THE {FEEDBACK} LINK
Proof of Delivery (POD): Enable this feature and make it mandatory for your drivers within the Driver App to add a photo and/or a signature as proof of delivery before they can complete the order.
Enable Proof of Delivery
- Navigate to Merchant Settings
- Click on 'Advanced Settings'
- Click "Proof of delivery on delivery completion"
- Select “Proof of Delivery Type" to require your driver to collect:
- Any: either photo or signature
- Signature: only a signature
- Photo: only a photo
- Both: photo and signature
- Click "Update"
Additional Proof of Delivery Fields
- In some cases, you may want to obtain additional information from your customers or drivers as the order is being completed.
- The driver can add any additional notes in the space below the 'Add Photo' and 'Add Signature' buttons.
Viewing Proof of Delivery
Merchant View
- For each completed task, you can find the collected signature, photos, and additional field data in Reports.
- Navigate to Reports then click History followed by Details. Photos will automatically load while you can Show Additional Fields and Show Signatures.
Customer View
- Automatically send the Order Summary / POD to your Customers.
- Navigate to the Alerts page to set up an automatic alert that sends the order summary and POD to your customers.
