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Why can't I see my driver on the map?

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HAS THE DRIVER BEEN APPROVED?

If your organization has enabled the "Manually approve new drivers" setting, you must approve each new driver before they are "Active" and can go online to complete jobs.

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  • Navigate to Fleets and click on the 'Drivers' tab

  • Click the filter icon and set the Account Status to "Awaiting Approval" to search for drivers that are not yet active

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  • Notice the driver status under the profile picture, "Candidate". This means the driver has yet to be approved and cannot yet go online.

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  • Click on the driver's name and then click the "Approve" button to change the driver status to "Active". Once activated, the driver is able to go online and complete jobs.

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LEARN MORE: APPROVING DRIVERS

 

IS THE DRIVER ONLINE ON THE DRIVER APP?

  • Within the Driver Application, does your driver’s status say online or offline?

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LEARN MORE: DRIVER LOG ONLINE

 

 

ARE YOU IN THE MENU SECTION OF THE MAP?

  • Click OVERVIEW to view your drivers and tasks 

LEARN MORE: NAVIGATING THE MAP

 

DOES THE DRIVER HAVE GPS AND LOCATION SERVICES ENABLED FOR GETSWIFT ON THEIR PHONE?

LEARN MORE: DRIVER LOCATION SETTINGS

 

 

IS THE DRIVER'S IPHONE OR ANDROID UPDATED AND USING THE LATEST SOFTWARE?

 

LEARN MORE: DRIVER SETUP GUIDE