Use Tags to Personalize your Email Messages
While each email template already has some fixed content, now you can add personalized messages to your Customer Email Alerts.
By navigating to your Alerts, select “Email” in the drop down for the event(s) you’d like you send your destination customer an email update.
Then click “Edit” to craft your message and even add Tags. Tag allow you to personalize the alerts sent to your end-customer. By clicking one of the the tags when composing your custom message, you can include dynamic content such as the Destination Description or Pickup Phone number. This information is pulled directly from the specific task details each time.
Job Received Email Alerts
Job Accepted Email Alerts
Job En Route Email Alerts
Job Completed Email Alerts
Bonus: enable Proof of Delivery to be attached to this email
Job Cancelled Email Alerts
Tips & Tricks
Looking for more online reviews? When you send a ‘Job Completed’ alert try entering a link for your customers to post an online review about their experience!