Send Job Status Updates via Email to your Internal Team and Pickup Contact
GetSwift enables you to send automated email alerts to yourself, pickup contact, and/or the destination contact. The emails will be sent at each step of the order process, outlined below:
- New job - when a job is entered into GetSwift
- Job accepted by driver - when driver presses "Accept" button for a job
- Job en route - when a driver presses "On Way" button for a job
- Job completed - when driver presses "Complete" button for a job
- Job cancelled - when dispatcher cancels a job or job is auto-cancelled
STEP 1
- To set up management alerts, go to the Alerts page in your portal and scroll to the bottom of the page
STEP 2
- Enter the email you want to receive the alerts in the Email field
STEP 3
- If you want to receive email alerts at the email you set up in Step 2, select "Email" in the "Receive job status updates" drop-down
STEP 4
- If you want the pickup contact for each job to receive email alerts, select "Email" in the "Send all job updates to pickup contact" drop-down
STEP 5
- If you want the destination contact for each job to receive email alerts, select "Email" in the "Send all job updates to destination contact" drop-down
STEP 6
- Click the "Update" button at the bottom of the page to save your changes
