Disclaimer to Drivers
GetSwift is a software company that provides delivery management to companies. Businesses employ their own drivers, and they use our software to link their jobs with their own drivers.
GetSwift Does Not:
- Employ drivers
- Maintain a job vacancy board
- Provide work for independent drivers not associated with a company
The GetSwift Driver app will not work (you will not receive jobs) if you are not approved by an employer who is using our software, please do not sign up for the free GetSwift trial offered.
Step 1: Receive Invite
- Click on the provided link in the email
- Note: Once a business has invited you to drive for them through a link, please follow the steps below. If your account username and password has been provided to you by your employer, please skip to Step 3.
Step 2: Create Account
- Set up your profile with your:
- Name
- Phone number
- Password
- Mode of Transport
Step 3: Download App
- Download the GetSwift Driver app from the Google Play Store
Step 4: Log In
- Login to the app using your username and password
Step 5: Configure Settings
- Configure your notification and location to the optimal settings by following the 5 best practices checklist below
1. Keep your phone's software updated
- Within SETTINGS click SYSTEM UPDATES to check if an update is available
2. Do not activate power saving mode
- Within SETTING click BATTERY and make sure POWER SAVING MODE is OFF
- Allow GetSwift app to run in the background
3. Keep you GetSwift App updated to the most recent version
- Go to the GOOGLE PLAY STORE and check for updates
4. Notification Setting
- Click on NOTIFICATION SETTING within the GETSWIFT APP
- Ensure the ALLOW NOTIFICATIONS is on
- Ensure that a SHOW SILENTLY is OFF
5. Location Settings
- Click on LOCATION SETTINGS within the GETSWIFT APP
- Ensure that the LOCATING METHOD setting is on HIGH ACCURACY
- Click into IMPROVE ACCURACY and check both options
- NOTE: for Android 9 and great, location settings have to be set to "Allow all the time". This is NOT in the prompt at setup of the app, but user manually has to go into location settings --> App permissions --> Getswift
Step 6: Operating the GetSwift App
- Learn an overview of how to log online and navigate the app.
Step 7: Go Online
- You will need to GO ONLINE to be eligible to receive delivery jobs from your employer
- Navigate to your PROFILE tab
- Swipe the ‘toggle’ (a line with a circle) in the top right corner
Step 8: Navigation Bar
- Application Layout: The GetSwift Driver application is divided into four(4) main tabs; Profile, Archived, Accepted, New. You can navigate between and return to these tabs at anytime using the navigation bar always found at the bottom of the page.
- Profile: The profile tab contains useful information and links regarding your account
- Archived: The archived tab contains detailed information about jobs that you have previously completed, declined, and abandoned. This information will be held for 24 hours. Please note that the decline option is available on the driver app under the condition that you switch this option on in the merchant settings and that there are 2 or more drivers online. A driver can decline a job simply by swiping left on the said job in the app.
-
Accepted: The accepted tab contains a list of jobs that you have accepted or that have been assigned to you
-
New: The new tab contains jobs that have become available for you to accept
Step 9: Delivery Essentials Actions
Drivers are required to perform three essential actions for each order that is allocated to them:
1. ACCEPT JOB: Assigns the job to you to complete the delivery
2. ON WAY / START: Click when on the way to the end customer
3. COMPLETE ORDER: When the order is delivered click Complete so you are ready for you next!