HAS THE DRIVER BEEN APPROVED?
Approve Drive: in Organization Settings, if you selected Manually Approve Drivers, you will need to navigate to your Fleets Dashboard and approve their status before they will be able to log online and begin delivering for you
- If a driver's tile says "Candidate" below their picture, it means they need to be approved before they can begin delivering
IS THE DRIVER ONLINE ON THE DRIVER APP?
Within the Driver Application, does your driver’s status say online or offline?
ARE YOU IN THE MENU SECTION OF THE MAP?
- Click OVERVIEW to view your drivers and tasks
DOES THE DRIVER HAVE GPS AND LOCATION SERVICES ENABLED FOR GETSWIFT ON YOUR PHONE?
IS THE DRIVER'S IPHONE OR ANDROID UPDATED AND USING THE LATEST SOFTWARE?
LEARN MORE: DRIVER SETUP GUIDE