Require Proof of Delivery to Stay Accountable
Proof of Delivery (POD): Enable this feature and make it mandatory for your drivers within the Driver App to add a photo and/or a signature as proof of delivery before they can complete the order.
Enable Proof of Delivery
- Navigate to Settings
- Click "Proof of delivery on delivery completion"
- Select “Proof of Delivery Type" to require your driver to collect:
- Any: either photo or signature
- Signature: only a signature
- Photo: only a photo
- Both: photo and signature
- Click "Update"
Additional Proof of Delivery Fields
- In some cases you may want to obtain additional information from your customers or drivers as the order is being completed.
- We can help you add these custom fields, such as "# of Boxes" or "POD Name".
Viewing Proof of Delivery
- For each completed task, you can find the collected signature, photos and additional field data in Reports.
- Navigate to Reports then click History followed by Details. Photos will automatically load while you can Show Additional Fields and Show Signature.
- Automatically send the Order Summary / POD to your Customers.
- Navigate to the Alerts page to set up an automatic alert that sends the order summary and POD to your customers.