8. Alert your Customers

Automatically Send Customized Messages to you Customers

Configure when the messages get sent, what the messages says and the type of communication medium you want the message to be delivered.  

Go to "burger" menu:

Click on "alerts":

and you can choose what kind of alerts you want:

GetSwift enables you to send automated alerts and live tracking to your customer so they are always informed where their order is via SMS, Email and/or Webhooks. We also give you the ability to customize your SMS alert messages and upload your company logo so your customer has the full white labelled experience with your brand.  Trigger alerts based on what events are important to you:

 

NEW JOB  when a job is entered into GetSwift

ACCEPTED  when driver presses "Accept" button for a job

EN ROUTE  when a driver presses "On Way" button for a job

COMPLETED  when driver presses "Complete" button for a job

CANCELLED  when dispatcher cancels a job or job is auto-cancelled