Dynamic Handler Fee is a feature that allows drivers with specific vehicle types to receive varying fees based on certain conditions. To activate this feature, follow these steps:
- Go to the Operations tab.
- Select Fleets from the menu.
- Navigate to the settings for all fleets.
- Look for the toggle button labeled "Dynamic Handler Fee" and click on it.
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Once activated, you can start adding rules for the handler fee. However, it's important to note that the rules set for all fleets can be overridden by specific fleet settings. Specific fleets can either inherit rules from the all fleets settings or have custom rules exclusively for drivers in that fleet.
To add a rule for the handler fee, follow these guidelines:
- Choose one or more vehicle types for the rule.
- Specify whether they should receive the handler fee or not.
- If they should receive the fee, determine the rules for calculating it.
Here are the fee calculation options:
- If you include the Base fee, it will always be calculated.
- If you select only the Base fee and don't choose any other options, only the Base fee will be calculated fixed amount no matter of distance of the job.
- If you choose both the Base fee and another option, such as Fixed fee or Distance tiers, the driver's fee will be calculated as follows: Base fee + (Fixed fee/Distance tier per kilometer).
- If you don't select any of these fee options, the fee shown will be the one manually added when creating the job.
Once you're done, your Handler Fee will look like this:
There are three principles for calculating the handler fee:
- No Fee: Drivers won't receive any additional fee apart from the base fee if it's set. Ensure that you set the base fee and select the "No fee" option; otherwise, it will default to a manually created standard fee.
- Fixed Fee: Drivers receive a fixed amount of money per kilometer traveled. For example, if you set $1 for every kilometer, a job of 10km will yield a fee of $10 for the driver.
- Distance Tiers: Set specific amounts for different distances. You can create multiple rules for different distances, and each rule will determine the fee for that particular range. If a job encompasses multiple distance ranges, the fee for each range will be calculated separately. For example, if you set $1 for 0-3km and $0.5 for 3-5km, a job route of 4km will result in a fee of $3.5 for the driver. If the job exceeds all the defined rules, the excess distance will be charged according to the last rule.
Remember, if you choose a vehicle type for one rule, you cannot select it again for the next rule.
Additionally, you can control whether drivers can see the fee or not in the "New Orders" tab by enabling or disabling the "Show the fee to the driver before accepting the job" option.
These updates aim to make the feature more user-friendly and provide drivers with transparent and customized fee information for their specific vehicle types.