The Dispatching rule is a convenient feature designed to assist users in notifying drivers with specific vehicle types for jobs within their proximity range. This feature ensures efficient task allocation and improves overall productivity.
You can follow these steps:
- Log in to your account.
- Navigate to the Operations section.
- Select the Fleets option.
- Choose whether you want to configure the settings for all fleets or a specific fleet.
- Enter the desired settings for the selected fleets.
- Save the settings to apply them.
By following these steps, you can easily configure the Dispatching rule settings to suit your requirements.
In that section, you will find a user-friendly toggle button labeled "Dispatching Rules" that you can activate. Once activated, you can easily add specific rules one by one. Here's how to do it:
- Locate the toggle button labeled "Dispatching Rules" in the Fleet Settings section.
- Activate the toggle button to enable Dispatching Rules functionality.
- Once activated, you will see an option to add specific rules.
- Click on the "Add Rule" button to begin creating a new rule.
- Follow the prompts or fill in the necessary information to define the rule.
- Repeat the process to add additional rules as needed.
By providing a toggle button and a step-by-step approach to adding rules, the system ensures a more user-friendly experience, allowing you to easily manage and customize your Dispatching Rules.
By adding a dispatching rule, you gain the flexibility to select a specific vehicle type and configure its notification preferences based on job distance ranges. This ensures that the appropriate vehicle type is notified for a created job within a specific distance range:
- When creating a dispatching rule, you can choose a vehicle type such as a car or a scooter.
- Specify the distance range for which this vehicle type should receive notifications. For instance, the first rule could be set for cars within a distance range of 0-5km, while the second rule might apply to scooters within a distance range of 5-8km.
- Now, imagine you create a job that needs to be completed within a distance of 3.1km, from drop-off to pick up. In this case, the car will be the first vehicle type to receive a notification, as it falls within the specified distance range.
- When creating a dispatching rule, you can assign one or more vehicle types to that rule. However, you cannot select the same vehicle type for consecutive rules.
- Additionally, you have the option to set different rules for a specific fleet or inherit rules from the settings of all fleets. This provides flexibility in tailoring the rules to suit your specific fleet requirements.
- Lastly, remember that the end distance of one rule becomes the start distance for the next rule, allowing for seamless and intuitive configuration.
By following these steps, you can easily create dispatching rules based on vehicle types and distance ranges, ensuring efficient job allocation and notifications for your fleet management needs.
Additionally, there are notification settings available, specifically the option: "If the Priority Vehicle based on distance range is not responding, send the request to the next Priority Vehicle in: [set number of minutes]." This setting determines when the next appropriate vehicle type will be notified if the initial driver does not respond to the job request. Here are some specific cases:
- If dispatching rules are configured for all fleets but turned off for a specific fleet, that particular fleet will inherit the dispatching rules previously mentioned. This allows for consistent rule application across fleets.
- When specific rules and notification timings are set for a particular fleet, they take precedence over the rules defined for all fleets. Even if the rules for all fleets are turned off, the rules and timings specified for the specific fleet remain active.
- In cases where our Merchant is connected to multiple fleets with different settings (e.g., one fleet using custom rules while another fleet uses rules from all fleets), the notification will prioritize appropriate drivers based on the set rules and settings for each fleet.
- If a driver who is supposed to receive a notification for a job is not online or available, the system will automatically notify the driver with the next vehicle type in priority. This ensures that the job is efficiently assigned to an available driver.
By considering these explanations and specific scenarios, you can better understand the functioning of the notification settings and how they accommodate different fleet configurations and driver availability.